Verification start

Billybillion Casino KYC papers, start to finish

This check exists so the Malta Gaming Authority licence stays clean and every payout reaches the right person, and it takes up to 56 hours.

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Malta Gaming AuthorityLicensed and regulated under MGA/B2C/009/2018. Independent audits by eCOGRA, SIQ, and Gaming Laboratories International.

Faster payouts ahead

Your payout paused for a check

Six lines settle who runs the check, how long it lasts and where to send questions.

Who checks

Billybillion Casino Ltd.

Under licence

Malta Gaming Authority, MGA/B2C/009/2018

How long

56 hours

Needed by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Step order

What makes a document pass first time?

Most players worry about blurry copies; sharp photos with full edges clear the check first time.

Sharp card, no glare

A photo ID box appears first: lay the card flat, catch all four corners in the frame and skip the flash glare.

Address matched in one upload

Next comes proof of address: pick a recent bill or bank letter where your name and street match the account details you gave at sign-up.

Which digits stay visible?

A card image follows if you paid by card, so show the front with the middle digits covered and your name still readable.

Waiting on the 56-hour window

Once the last file lands, a 56-hour review window opens; keep an eye on your inbox and the account dashboard for any resend request.

Right file, right copy

Match each file to the list below

Useful the moment an upload fails, since each paper below lists exactly what the copy must show.

Photo ID

ConfirmsWho you are

Copy must showAll four corners, clear text, no glare

Proof of address

ConfirmsWhere you live

Copy must showFull name, street and a recent date

Payment card image

ConfirmsThe card you paid with

Copy must showFront side, middle digits covered

Check these three things before you resend

Unmatched name and address. A payslip or bill showing a different name or a different street will never match your profile, so the check stalls on identity. Send a document in the same name as your account Update your profile address before resending

You gain a file that passes. Utility bills older than three months rarely prove where you live now, so the checker has nothing current to confirm. Pick a bill issued in the last three months Use a bank letter if the bill is late

You trimmed the corners off. Cropped edges, blurred text or a file that has clearly been edited will be refused outright, because the original cannot be confirmed. Upload the untouched original photo Keep all four corners in the frame

Routine questions, not a red flag

Billybillion Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/009/2018, and that licence obliges the operator to know where deposits come from. The request is routine and applies across the market; it is not a suggestion that anything is wrong.

Anything below can be asked for, and one document often answers the whole question.

Recent bank statement
Payslips from your employer
Proof of a pension or benefit
Sale contract or property document
Savings or investment summary

Check timing

You asked, the email arrived

After this you will know exactly which moments pull the request forward and what to have ready.

Match your details first

Details typed at sign-up that disagree with your photo ID, such as a middle name or a suburb, bring the request forward at registration.

Age confirmation

Reaching the 18+ threshold of this market means your age is confirmed before you can play further, and a photo ID settles it.

Why before my payout?

Cashing out for the first time triggers the full check, which must be complete at the latest before that payment leaves.

Clarity on a big payment

A deposit or withdrawal far outside your usual pattern prompts a closer look, and a bank statement or payslip usually answers it.

Nothing left to guess

Questions players send us before the check clears

Most players fear one thing: that a passed check has to be redone before every payout.

Will I need to send my documents again later?+

No. Once the three files are accepted they stay on your account, so a later payout does not ask for the same papers again. A fresh copy is requested only when a document has expired, such as an out-of-date licence.

Which licence sits behind this site and what is its number?+

The operator is Billybillion Casino Ltd., company number C-77754 (Malta), of Spinola Road, St Julian's. Its licence comes from the Malta Gaming Authority under MGA/B2C/009/2018, granted in 2018. That licence is why the check exists at all.

Can I take the photos of my ID on my phone?+

Yes. Phone photos are fine as long as all four corners sit inside the frame, the text is sharp and no glare covers the digits. Skip filters, crops and screenshots of a screen, because those tend to fail the review.

Is my passport safe once I upload it?+

Files travel over TLS 1.3 encryption and sit with the verification team only, not with the games floor. Our systems are audited by SIQ, Gaming Laboratories International and eCOGRA. Questions about your data go to [email protected].

When does the casino ask me for proof of identity?+

At the latest before your first withdrawal, because the licence requires it. We may ask sooner, right at registration or after your first deposit, so the money is not held up when you later want to cash out.

What if my name has changed since the ID was issued?+

Send the ID in your current name plus one document that ties the old name to the new one, and the mismatch stops being a problem. The review team can be reached at [email protected] if the paperwork is unusual.